Welcome to AmicoPolis. We want to maintain a safe, fair, and enjoyable marketplace for both Buyers and Sellers.
Our policies are intended to:
Follow local laws and regulations
Minimize risks to Buyers and Sellers
Create an enjoyable buying experience
Protect intellectual property rights
GUIDELINES FOR BUYERS
Each item in your order is sold by AmicoPolis Limited or the Seller that the item is specified as sold by ("Seller").
You can't use AmicoPolis if your account contains false contact information.
Any person aged over 18 years is eligible to purchase.
In case of anomalous orders in relation to the quantity of products purchased or the frequency of purchase actions, AmicoPolis has the right to act against all the irregularities, including suspending the access to the Site, cancelling the registration to the Site or the non-acceptance or cancellation of irregular orders.
When buying an item, you agree to the rules for Buyers and that:
You are responsible for reading the full item description before commitment to buy.
You must pay for any item you commit to buying.
If you buy an item from a Seller in another country, you can't ask the Seller to mark the item as a gift in the customs declaration, this is illegal, and against our policies.
Items for shipment to other countries may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees
You can't offer to buy items outside of AmicoPolis, our policies don't cover items bought outside of our site, so if a seller offers to sell you something outside of AmicoPolis, don't accept the offer.
AmicoPolis, as a preventive measure, will constantly check listings and entries published by members, however, those who sell and buy in the shopping area do so under their own responsibility and can not in any way consider Amicopolis responsible.
You will receive the "for all" cashback the month following the date of the order is into "complete" status. Please be aware that you are non entiled to any cashback for purchases made using accounts different from the main one.
You can't abuse the Feedback system, this means you can't threaten to leave a Seller negative Feedback if that Seller won't do something that wasn't promised in the original description, this is called Feedback extortion and is against our policy.
Also, you can't leave Feedback if you're only doing it to help increase a Seller's Feedback, this is a type of Feedback manipulation and is also not allowed.
If you're having a problem with a Seller, be honest and have good intentions when you try to resolve a transaction problem.
You can't try to contact other potential Buyers to "warn" them about a Seller, this is called transaction interference. If you have a concern about a Seller's behavior, report it to us and we'll investigate.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.
RULES FOR SELLERS
The Seller must possess of VAT number, with regular registration of the Chamber of Commerce and licences. Amicopolis Limited reserves the right to request at any time a copy ot the Chamber of Commerce registration and of any documentation necessary to check the regular running of the seller's activity. Whoever sells something, declares to be the owner of it and to be able to track the provence of any request for verification of Amicopolis of the accountants of purchase, the seller also declares to possess authorizations, licenses and / or anything else necessary for the sale of the good placed by him for sale.
Sellers are required to fully fill the registration form with the more detailed information. The descriptions of the products sold in stores must be detailed and complete with all the conditions of sale. Furthermore, shipping costs b stated clearly and separated from the retail price of each product. In case of missing or incorrect information, Amicopolis will close the account immediately. AmicoPolis, as a preventive measure, will constantly check listings and entries published by members, however, those who sell and buy in the shopping area do so under their own responsibility and can not in any way consider Amicopolis responsible.
All Sellers are required to have an automatic payment method on file, We accept PayPal and AmicoPolis Credits (AmicoPay). Transactions made through the PayPal system involves charging a fixed fee equal to 4% of the total amount due to the seller.
The seller will be charged a 4% fixed fee on the total amount for any transactions made using PayPal system. The total amount of the sale is the final price of the item, shipping charges, and any other amounts you may charge the Buyer. In case of payment using AmicoPay-AmicoPolis Credits, the seller is required to verify the payment or the credits tobe correctly accredited, before sending the goods. if the seller has no evidences of the transaction or credits, the order has to be considered as unsuccessful.
All orders submitted on the site have to accord to normal consumption needs. This requirement is valid both for orders of large quantities of a single product and in the case of multiple individual orders of the same product.
In case of anomalous orders in relation to the quantity of products purchased or the frequency of purchase actions, AmicoPolis has the right to act against all the irregularities, including suspending the access to the Site, cancelling the registration to the Site or the non-acceptance or cancellation of irregular orders. In this case, sellers are not eligible to any refund.
Sellers will be asked to demonstrate the effective transaction by means of receipts, invoices and tracking.
All the online orders have to be processed within 5 days and shipped by courier providing shipment tracking. The Seller who has sold out a product, can propose in agreement with the buyer, another product of equal value but in the event that the Buyer does not accept the exchange, the Seller must provide an immediate refund.
The Seller who receives back the goods not accepted by the Buyer, has the obligation to place immediately the order in refund status and reimburse instantly the Buyer.
Individualized offers are not allowed. All the sale offers have to be directed to the whole community.
Prohibited and restricted items:
The deletion of the shop that not respects the rules, will cause the automatic cancellation of the orders.
If you use supplemental services, for example advertising insertions, charges associated with these services may be included on your Seller invoice as fees.
Seller fees don't purchase exclusive rights to web pages on AmicoPolis.
Depending on the tax legislation of your country of residency, local Value Added Tax (VAT), Goods and Services Tax (GST) or similar consumption tax might apply in addition to your fees.
When the ordered goods are out of stock or in all cases in which it is not possible to execute within 5 working days, the seller must immediately refund the buyer not later than 10 working days from the entry date of the purchase order.
We require payment in full each month on accounts, we recommend that you review your invoice each month before paying your fees.
If you haven't paid your amount due by the payment due date each month, you'll be billed a late payment charge of 2% of the balance past due or the highest amount permitted by applicable law, whichever is lower. This fee will be applied on the day after the payment due date. It will be applied each month until the overdue amount is paid.
If your account becomes past due, in addition to owing late fees, your account may be suspended for non-payment, and you may be responsible for collection and related legal costs. We may report information about your account to credit bureaus, so late payments, missed payments, or other defaults on your account may be reflected in your credit report.
To encourage a positive Buyer experience we may limit the exposure of listings or suspend Seller account for any reason.
The official communications of AmicoPolis on the bulletin board are to be considered an integral part of this regulation.
If you have any questions or comments please contact our Support by Ticket.
Last updated: August 10, 2018.